Sears
Repair estimate not given before diagnosis fee and labor charges
- 08-31-2008
- 23
Electronics and household app.
When called Sears at 803-753-4501 for an appointment, I was told the technician will tell you how much it cost me to fix my TV in terms of labor and parts after diagnosis. I was also told I have a chance to decide to whether let him fix the TV to pay the cost of labor and parts, or let him leave just to pay the diagnosis fee, which was $105.
Yesterday, a technician with name tag as "Carlo" (Technician ID 0007268) came. He never told how much his estimated cost would be as I was told previously. After 15-minute work, however, he told me I owe him ~$200, with $105.00 as diagnosis fee, ~$90 as labor fee, and $2.91 for AC fuse. I was shocked.
I do not want to fight a man in my house, so that I paid.
Called Sears right after the man left my house. However, I was told that I was unlucky, but the charges will stand.
Company: Sears
Country: USA
Site: sears.com