CitiMortgage
Mortgage Payment Changed from $1800 to $1580 to $1503

Where to start? CitiMortgage bought my ABN Amro mortgage last year. My payments jumped a little due to my insurance/flood policy. Then I was notified my payments jumped from $1400 to almost $1800.

When I checked into it, they had my insurance policy correct, my flood policy incorrect, and my taxes doubled. I asked them to review it, had my insurance agent fax and mail copies to them, and had my tax collector's office mail a correct copy to them. I also faxed and mailed copies to them.

The next month, the payment was the same, and so on and so on. I still contacted them every month about correcting it. Fast forward to my May statement: finally, it dropped from $1800 to a blessing of $1580. I sent the check, it cleared the bank, and on 5/21 I got a call from the collections department.

I am $146.96 short, and my funds are now being held in an unapplied funds account. I paid the extra money because they said it was their fault, but I am still the one that has to pay, and of course they will report it on my credit file.

I looked this morning and now my payment has dropped again, to $1503... I have asked them to please sell my loan to somebody... anybody... This company has to be the worst.

I am a finance manager at a dealership and have dealt with 120 loans per month for almost 22 years now, and I have A credit, and they treat me as if I did not. Citi, please get a grip or go out of business!

Company: CitiMortgage
Country: USA
Site: citimortgage.com

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