T-Mobile
T-mobile... Fishy

I was a customer, with a two cell phone plan, for a year and a half with t-mobile. When I originally signed up with the company, I was on a two-year contract (as most are). I had continuing problems with both phones... Dropped calls, phone buttons falling off, screen freezing... Etc. I starting seeing commercials for the same plan I was on but about $50 cheaper a month. I called the customer represenative again and we discussed going to a month-to-month plan (this was how to get the cheaper rate). I then questioned the month-to-month because I was supposed to be in a two year contract. She said because I was a customer in good standing there would be no problem switching. Their was a bit of a difference in the plans themselves, but most importantly, I was no longer under the previous contract. So, a couple of months went by and I was looking at different plans for different company's online. I saw a really good offer from sprint which allowed me two touch screen phones with totally data package for $129 a month. I took the offer. I had my phone numbers switched. I called t-mobile to settle my bill. I paid about $200, but they said that was not all. I would have a small bill remaining from the start of the new cycle up till this time. That was about a month ago. I just received my new bill...$529! They are charging me $200 per phone for breaking the contract (that no longer existed)!! I called to find out what had happened, and they stated that there was nothing they could do for me unless I re-activated my phones! They said that just because I went to the Month-to-month plan, that didn't deactivate my previous contract.

I would like some help on this matter... It just seems fishy (not to mention how truly upset I am right now!!!)

Company: T-Mobile
Country: USA

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