T-Mobile
Early Termination Fees Applied After Switching to No-Contract Plan

Several months ago we converted to T-Mobile's no contract family plan. I was assured when researching it in the closest T-Mobile store that this would mean we would no longer be under a contract for all the phones in the plan. The store employee did not make any notes in our account record, and later I switched plans online.

My husband complained to me that while traveling for work, he was running into too many dead spots with T-Mobile service. My kids also mentioned that this was an issue for them. So recently I switched to a new carrier.

My final bill with T-Mobile just arrived. I was charged $300 - supposedly for two days service and for early termination fees on two of the phones on the plan.

Those two phones apparently were still considered under the earlier contract even though we were now on the "no contract plan."

After going through three levels on the customer service phone line I was basically given three options:

1) Pay the termination fees.

2) Move the phones back to T-Mobile for 4 months (as if), or get two temporary numbers for 4 months, to "finish out the contract"

3) Sign the account over to someone else and get them to pick up the service.

The third level manager finally admitted that the other $100 was an overcharge since the service was switched 2 days into the new billing cycle. He offered to refund part of that $100.

I wonder how much further up the chain I have to go to get them to admit that it's misleading to encourage customers who have been on contract for a long time to switch to "no contract" service - that they will STILL be under the terms of the earlier contract.

Company: T-Mobile
Country: USA
Site: t-mobile.com

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