Verizon
Promised Visa Rebates on Phone Upgrades Never Received

Good Evening,
The reason for my message is that I am very disappointed with your services. Back on December 22nd, I went to a Verizon Store in West Covina, CA, to upgrade 3 of my Verizon lines. My interest was to get the turbo droid or Galaxy 6, however I was convinced by the agent and manager to upgrade to 3 Galaxy Note 4 since at the moment Samsung was offering a $200.00 Visa rebate for each line upgraded. So I did. As of now, almost 7 months from purchase, nothing has been received. I have been to the store several times, sent emails to Verizon and Samsung, made calls and had no answer. Just now your agent Fernando said sorry but that was not a promotion and there is nothing I can do.
I have been a customer with Verizon for 15 years with six lines and 2 tablets which also upgraded with Samsung, and I never had a problem like this before. The last thing I want is to have to sue your company for false advertising. I believe in your promotions and the positive response I will get from you. At this point the only thing I am waiting for is to get the 3 Visa cards as promised.
Thank you

Company: Verizon
Country: USA

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