Verizon Communications Inc
Upgrade transfer added two years to contract, store used my upgrade
- 08-09-2013
- 74
Transferred a upgrade from one line to another, and low and behold they added two more years to my contract. I am ticked! Now my daughter upgraded her phone and the Verizon store took my upgrade for it! Now my upgrade date is 2015!!! Really!!! I have had my line and not upgraded since December! Have I not fulfilled my contract??? I think I have and now in addition to that, the Verizon store used my upgrade which gave my extra $50 credit away. I have been a loyal customer for 8 years and spend over 3000.00 a year just to have my phone. I wish I would not have upgraded any of my phones! I wish I would have gone to Sprint or Boost Mobile!!! So buyer beware, if you transfer your upgrade to any of your other lines Verizon will add another 2 years to the line you are transferring from!
Also, there is no consistency in their customer service!!! More than once I have talked to a customer care person and then call back at a later date about the same subject and huh, there is no record of my conversation!!! More or less calling me a liar! One time they offered my a loyalty discount and when I called back to check on it, they had done it already, without my authorization AND... Added two years to all my lines! There was no mention of this when I called and talked at length with them about it. You can be assured that when, if ever, my contracts are all up with Verizon I will be changing and not be a Verizon customer any more!!! They are pricing themselves right out of the market! I have had it and I will not be staying with Verizon!
Also, their insurance on their phones is a joke! Brand new phone... You have an issue and you get a refurbished phone and have to pay for it! Wow! I am very disappointed in this company! Wish more would cancel! Any they share our info with the government??? No good!
Company: Verizon Communications Inc
Country: USA
State: California
City: Huntington Beach
ZIP: 92649
Phone: 7148955802
Site: verizon.com