Verizon Wireless
Promised Operating System Update for Samsung Fascinate Never Came

When I purchased a Samsung Fascinate cell phone from Verizon Wireless in October, I was told that a new version of the operating system was coming shortly. The new version, Android 2.2 Froyo, was suppose to correct a number of problems with the phone, and add new features. Two of the problems, GPS taking too long to begin tracking, and not being able to store programs to the secured digital card are problems with this phone that are not typical with comparable "smart phones." Since my purchase, nearly all droid phones have been updated to the new version 2.2 Froyo, with the exception of the Samsung Fascinate.

Verizon set expectations for a system update for this phone. Anticipation and advertising, by Verizon, of a new version coming was misleading and a breach in my purchase agreement. At purchase, I was told, and expected, a new version of the operating system to be available shortly. It's been approximately four months since my purchase, which I believe is a reasonable time for Verizon to full fill their obligation. The promise for an update was the reason I chose the Samsung Fascinate over the other smart phones. Had I known that Verizon/Samsung was not going to live up to their advertisement, I would have never purchased this phone. Verizon is my choice of wireless service, and my expectation was that they would live up to their product commitment. I believe that anyone who purchased this phone with the understanding that the operating system would be updated in a reasonable time frame should be allowed to select a comparable phone at no charge.

I sent a letter to the BBB and finally got a response from Verizon saying that the update is coming. After waiting four-months and no update, why should I put any stock in their response. All I want is a replacement, but not Samsung, and not Motorola. I've been a customer of Alltel/Verizon for several years with four lines and a monthly bill approaching $200, and yet no positive response from Verizon. What a ripoff.

Company: Verizon Wireless
Country: USA
Address: 1 Verizon Place, Alpharetta, GA 30004-8511
Site: verizon.com

  <     >