Best Buy
Dryer Delivery Moved Repeatedly, Installer Rescheduled Three Times

On Friday, July 26 I purchased an LG gas dryer from the Best Buy store located at 19191 S. Dixie Hwy, Miami, FL 33157. The dryer was a floor model and the salesman scheduled a delivery date of Tuesday, July 30th. Meanwhile on Monday I received an email telling me that it had been moved to Wednesday, July 31st. After getting on the phone and waiting, being transferred for around 30-40 minutes I was told there was nothing that could be done and that the delivery would take place on Wednesday.

Today, Wednesday, Jul 30th I received a call telling me that the delivery has now been moved to Saturday, August 1.

I find this totally unacceptable and irresponsible for a major company such as Best Buy. Meanwhile, I have had to reschedule the installer 3 times and have been out of a dryer since last week making it impossible for me to dry clothes. I had thought of purchasing a replacement washer to accompany the new dryer at Best Buy but based on this horrible experience I have my doubts of doing further business with Best Buy. I would like to receive a solution as I find it totally unacceptable since I have had to reschedule my installer 3 times. I asked if they could then include the installation in order to compensate me for the inconvenience and was told no but that I would get a $30 gift card and had to go to the store to retrieve this. This is a joke. This is a total disregard for a customer and a sincere lack of responsibility, customer service and integrity.

Company: Best Buy
Country: USA

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