Best Buy
Bestbuy delivery and installation failure

I placed an order for a new washer and dryer BBY01-3985910555. Then I called the next day like the email from BBY said to do to arrange installation and purchase the accessories for hooking it up (BBY01-399140000096). The sales rep did not include this order on the original order so when my washer and dryer was delivered, there was no way to stack the washer/dryer and install it. The accessories and stacking kit was scheduled to arrive the next day. The fact that I actually called and talked through this entire delivery and installation and it still got screwed up is amazing to me. I had to take a day off of work to be available for delivery and now I will have to do this again because of poor management by Best Buy. I am furious at the lack of common sense that your team has. Most people would understand that you need to have the stacking kit attached to the delivery of the washer/dryer and not have them arrive a day later. How can you install a washer/dryer without all the parts? Why would I want a washer/dryer delivered but not installed the same day? I will never purchase another thing from Best Buy and I actually own stock in this company. Now I know why your stock performance lags the competitors. I am still amazed at how a simple task like this could be so mismanaged. I will post this on every online site I can find so that others will not waste their time like I have.

Company: Best Buy
Country: USA

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