AT&T
Beyond Horrible Service After Phone Upgrade Order Was Cancelled

He gets 21 millions dollars a year and AT&T still sucks. Horrible customer service %u2013 wait! Beyond horrible %u2013 We have been customers with 4 phones and an awful MIFI device for YEARS!!! Ordered a phone on 7/17 (upgrade), order confirmed, then cancelled, then 3.5 hours later (phone support and finally a trip to the AT&T store). No explanation as to why order was cancelled. Wait%u2026. Lame excuse was %u201Cwe think your credit card is being used fraudulently%u201D Really? Who are you people and why on Earth would you think that by pre-ordering a phone that we were using the wrong credit card!!! You ended up putting phone on our LAW FIRM PA CARD anyway once we came into the store %u2013 We were not adding any lines, not changing anything but replacing a phone %u2013 Randall Stephenson should have to try being a normal person trying to get assistance.

Oh and BTW, if you try calling a brick and mortar store for follow-up you cannot speak to a human. I tried for nearly 2.5 hours to call the local Daytona Beach AT&T in ISB and never got to speak with a person. If we ran our business like this we would be on public assistance. Why would you not staff correctly? Randall do you really need more $. Can not wait to move to Hawaii and switch to Verizon!

Also, as I rant %u2013 the MIFI device sucks and good God why would you not offer a better plan? Please fire everyone and hire all of folks that have bitched and complained %u2013 we would make you more $ Randy %u2013

Company: AT&T
Country: USA

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