FedEx
Air Conditioner Delivered to Wrong Address, Supervisor Fixed It

I ordered an air conditioner for my mother from walmat.com. Long story short, it was delivered to the wrong address. The website said "delivered," but when I called my mother, she said it had not arrived. I called the 800 number and was told that the people at the home where the item was dropped off had called FedEx and reported that it was not theirs.

Meanwhile, I was on the phone with FedEx and was told they were sending the driver back. I waited an hour and was told by someone with bad English that there had been an attempted delivery at the correct home but no one answered, and the package was being returned.

I asked to speak to a supervisor and was connected with Becky from Cincinnati Cats or something like that. I explained that my 82-year-old mom was in a second-floor apartment with no air and that temperatures in Cleveland were ranging in the 90s. We exchanged information and she got it done, after I was told it would have to be delivered the next day.

I was about to call and thank her when she called to make sure my mother had received the air conditioner. Thanks, Becky! I hope you see this and I hope you get Employee of the Month because you deserve it.

Company: FedEx
Country: USA

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