Home Depot
Why does a customer have to pay for the employees mistake?

In Aug I went to home Depot to purchase all new appliances for my kitchen; fidge, dishwasher, range and microhood. As it was a major purchase, i was sure to ask all the questions I had especially since I needed a microhood that could be installed without a back wall. It would only be mounted underneath a cabinet. The employee how was assisting me with ordering the appliances was even offering helpful tips on how to install it (at this point, I was planning on hiring someone other than home depot to install it). As it happens, we did not get around to installing the microhood until October of this year and when we started reading the instructions, it said we were required to install it on a back wall. I was in absolute shock when I read this as I was told I was ordering one that did NOT need a back wall. When I went back to Home Depot to tell them, they were only hung up on how long it had been since I bought it and didn't even care that I was told the wrong information that led me to buy it. The manager pretty much said it was my word against the employees. When I asked if I could just exchange it for one I could actually use, he said I couldn't. He said the only thing he could do was give me in store credit but also charge me the 15% restocking fee. I don't believe I should have to pay for the screw up of the employee. It's not like I just changed my mind about it. I was sold something by their company and I took them at their word. It's their job to order what I need and in this case, I was lied to, whether it was intentional or not. It should not fall on the customer to pay for a restocking fee if the employee can't do their job right.

Company: Home Depot
Country: USA

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