Home Depot
Installers Refused to Install Dishwasher Over Sink Water Damage

This review is not about the store. It is about Home Depot's delivery and install department. I purchased a dishwasher on 5/5 and paid for Home Depot to deliver, install, and haul away the old unit. The truck arrived as promised, but then the problems started. These guys had zero interest in installing a dishwasher that day. The first thing one of them did was look under the sink and say, "Yep, was afraid of that, those valves rust and break off. I'm not touching that valve." Okay, first of all, this valve is 4 years old and made of brass and stainless steel. Where does this guy see valves that rust?

So next, my tenant reached under the sink and said that the valve turns fine. They unscrewed the water fitting, and the valve was working just fine. Wow, big surprise. Once that did not work, they looked under the sink and said there is water damage and they cannot install the dishwasher. The water damage they are referring to is caused by water getting under the tile surface and dripping onto the cabinet floor. I need to replace the caulking around the sink, which has nothing to do with the dishwasher. It lives in its own space next to the sink.

The delivery duo left the new dishwasher in the dining room and gave me 30 days to repair the damage, and they will come back out and install it. I think not. I live out of state and thought that Home Depot San Diego would hire competent installers. It appears this is not the case. I will drive to San Diego, silicone the sink, change out the faucet, and install the dishwasher.

I called Home Depot customer service and asked them why they would not install the dishwasher when the leak is not from any plumbing. The person I spoke with called the install department, and they would not budge.

Beware of having Home Depot install anything in your home! You are probably wasting your time. A good friend of mine is cleaning up from a flood in their house after Home Depot installed new toilets. The water fitting into the toilet broke (probably put on too tight), and it rained water from the 2nd story where they were gone. Over $10,000 in damage.

Company: Home Depot
Country: USA

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