Home Depot
Washer and Dryer Could Not Be Stacked, Manager Refused Return

I had the worst experience of my life with Home Depot. We bought all the appliances for our new home from Home Depot. We also paid for the installation of the washer and dryer. Three weeks later, the dryer is lying in my corridor blocking my daughter's room entrance, and the washer is in the laundry room.

The delivery company sent 3 different guys, and each one said that it could not be stacked as it had to be done from the back, and the space between the washer/dryer and the wall is so thin that no one can come out. The manager at the appliances section of Home Depot refused to take them back. We had to call the corporate office, and after explaining the situation to 3 different people and spending about 2 hours on the phone, we finally got a deal. We can return the washer and dryer, but we have to arrange for transporting them back to Home Depot.

Business with Home Depot cost us about 3 weeks of stress, a very rude and unprofessional argument with the appliance manager (Ajax branch), 200 CAD for the mover, plus some dirty, dented walls. NEVER EVER again are we going to Home Depot.

Company: Home Depot
Country: USA

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