Home Depot
Countertops Cut Too Short, Only $100 Gift Card Offered

On April 2, we spent $850.00 on new countertops for our kitchen, along with a new $432.00 dishwasher and $1399 in new flooring, which we installed ourselves.

When the installer, who was subcontracted by Home Depot, was finishing the installation, I noticed that the countertops were cut too short. They had been measured by a Home Depot employee. There was too much of a gap between my stove and the countertop.

I immediately went to Home Depot and told the kitchen department employees about it, and they advised me not to sign the form saying I was satisfied. I returned home and told the installer that I would not sign, and he went ballistic! He called his employer and made a huge deal in my house, actually making me really anxious, as my 10-year-old son and I were alone with this man.

He was really angry and finally left. My husband immediately got involved. Home Depot sent three people from the store who admitted that it was not right! They admitted it! Then Home Depot sent someone from the subcontracted company, and he would not admit anything. He just tried to say it was not cut too short.

In the end, after emails, letters, phone calls, etc., Home Depot gave us a $100.00 gift card, and that is it. I know that they think we have gone away, but we have not yet.

Buyer beware at Home Depot! And to top it off, the dishwasher is in the process of breaking. The door hinge gets stuck and it must be pried open.

What a mess. I will never go back to Home Depot, and I tell everyone that I know about this experience.

Company: Home Depot
Country: USA

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