Walmart
Site to Store Tire Order Charged but Not Installed on Easter

Arrived at express lube tire dept. At 7:00 A.M. Sunday, easter, to facilitate timely install of tires ordered SITE to Store. Big mistake. Although the dept. Mgr. Cheryl, advised the tires were already IN the dept. They could not be installed until cleared via site to store. I reluctantly went to Site to Store, only to find NO ONE there. Using console summons button to no avail. Finally after 15 min. A 'front' associate shows up only to state "it's gonna be a few minutes"..

By then I had lost first customer status in tire/lube, Left without receiving tires, went home and canceled order. Reviewing WMT discover card charges, learned the $182 had ALREADY been levied and charged to my card. Wrong. I, then, instituted an immediate Dispute form and mailed to Walmart Discover. Am awaiting credit and will post further addendum to the outcome. Meanwhile, they just lost a long time formerly loyal customer over a Change of Policy between the printout instructions which state: Take this printout along with photo ID, to the express lube and tire and we will complete your order".. Dept managers states "that's not how we do it"... End result. Lost sale. Lost customer. If necessary should there be credit reversal problems with close WMT discover card, buying gasoline elsewhere as well.

Company: Walmart
Country: USA

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