Wal-Mart
Poor customer service/tire dept. - tire and lube

I went to wal-mart in Phenix City, Alabama to have a tire replaced; technician informed me that they did not have any tires to fit my car even though i purchased all four tires from this store; i was told that i could go to another store and get the tire which was in columbus, ga; i told him i would hang out in the store until they open and he could call and see if they indeed had the tire i needed; they did not; he called all of the surrounding cities and found the tire in opelika, alabama and told me to go to opelika to get the tire; i refused because i did not purchase the tires there and it was not my place to travel to get my tire; they refused to have the tire delivered to their store so i left and came home and lodged a complaint; within 2 hours someone called me back and said they would be bringing the tire to the store and i could come back and have the tire mounted but they would have to check the existing tire and pro-rate my bill as if i am stupid; i was not treated like a paying customer, someone who has been doing business with them, purchasing tires and having my oil changed on a regular basis; the people at the phenix city automotive department need some serious customer service training; i told the manager that if i had to travel to opelika to get my tire that i would not be paying anything for it so he told me that my bill would be prorated; i left and informed them that i would not do anymore business with their service department and that i would tell everyone i know that they are selling defective tires because for some reason all four of my tires have air seeping from around them and i constantly have to put air in them; it would have been simple for them to say that they would see if anyone from the opelika store was coming that way at any time and if they would drop off a tire, but that did not happen; they thought i was stupid and that i would use my gas and time to travel to another city to pick up my own tire; no i did not have the road hazard because i don't drive my car often; in the past i have purchased tires for two vehicles from walmart but i won't purchase anymore ever again.

Company: Wal-Mart
Country: USA

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