Priceline.com
Could not change or cancel hotel booking made 15 hours earlier

I just booked a hotel through Priceline very late last night for a reservation next month. I realize we have to change the date and will not be flying into the airport where I made the reservation. I called to ask if I can make cancel the reservation because we are not able to travel at this time. I was asked "didn't you read the contract?" He repeated the "you cannot change the reservation" statement about 10 times. I told him I made the reservation about 15 hours ago, couldn't we make a change. He asked if there was anything else he could do for me (and thinking he did absolutely nothing for me), I hung up the phone without saying goodbye. He had the nerve to call my cellphone and ask if there was anything else he could do for me. After explaining he did absolutely nothing for me and that their policy is ridiculous, I told him I will "never, ever, ever use Priceline again."

I would like everyone to know that Priceline is a rip-off. They claim their hotel rates are 50% cheaper than hotel rates. They are liars. I checked on the hotel site and I could get the same room I reserved for $7 more per night, but that $7 would give me freedom and flexibility to change my dates, the location and to cancel if necessary. Now I will either lose the money if I have to change plans, or drive from a different airport so that I won't lose my money. I also found out that the "stars" they use to rate the hotels are their own, so they can say something is 3 star and it isn't.

Maria
January 14

Company: Priceline.com
Country: USA

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