Home Depot
Opened and taped returned merchandise put back on display

Enough is enough! I have had two separate encounters with discovering pre-opened and scotch-taped merchandise: an expensive high-wattage fluorescent bulb which did not work (about six months ago) and an expensive programmable thermostat last evening. Both times I had to make a special trip back to the store to return them. Both times I requested to speak with store management about not placing returned, re-sealed merchandise back on display. There is just too much of a chance of it being defective or having missing parts. It is also no fun when you have to stop a job and waste time returning a defective item.

Both incidents were at Home Depot 0279. The first manager apologized, exclaiming that the item should not have been replaced on display, and assured me that it would not happen again. After last evening's return, the assistant manager, Mary Ellen, again apologized and offered to replace the item, but it was out of stock. She was very pleasant and wanted to satisfy me, and I appreciated this, but I requested a refund instead.

It is apparent that the first manager, whose name I cannot recall, either blatantly lied to me or does not have control of the store. I will be more careful in examining packaging in the future, but I should be able to depend on Home Depot to only display factory-sealed merchandise so we do not waste our time and gas, not to mention the frustration this causes your customers!

Company: Home Depot
Country: USA

  <     >