Home Depot
15% Restocking Fee on $1374.97 Special Order Floor Heating

I went to Home Depot and inquired about a floor heating product. I was encouraged to special order all items. The store had 2 items in stock, but I needed a larger area covered and needed a bigger box that was not in the store. Nor did Home Depot try its other store to see if the item was available.

I was not told that these items, if returned, would cost me a 15% restocking fee. The total cost of the items was $1374.97, and I was charged a $196.88 restocking fee. That is a huge loss for me. I was very upset and said that I would send them back by UPS (cost $75.00), but I was told that Home Depot would not recredit my card.

In my mind these items were not a special order, as it is a regular stock item and there was no special cutting or alteration.

Company: Home Depot
Country: Canada
State: Saskatchewan
City: Saskatoon
Address: 707 Circle Drive East

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