DirecTV
Where's my DVD player?

I had DirecTV installed 12/12/07 & was told by my salesman when I placed the order that I would receive a Redemption Form for the FREE DVD PLAYER. After making 3 calls, I finally received the form 1/19/08. The bottom of the form stated "must be postmarked by 12/31/07", so I wrote a note stating my install date.

Started calling these people when my DVD player was not arriving & was told on the phone and also in a letter that this promotion ended on 10/31/07. This date WAS NOT listed on my Redemption form, nor was I told this when I had to call them to send me the form.

I have filed a complaint with the BBB and today, with the Attorney General's Office. I warned DirecTV that I would do it & also that I would post a message on this website, as well as Complaints Board website.

I am living up to my end of the agreement & expect them to do the same. If I was to break the agreement, they would penalize me. I am not done with them and I WILL GET MY DVD PLAYER, rest assured!

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: 2230 East Imperial Highway

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