DirecTV
Two Accounts Merged by Mistake, Promos Missed, 11-Day Install

We spend our summers here in Wisconsin and winters in Florida. We had DirecTV installed down in Florida under my name and had no problems. My husband wanted it for the NFL package, which at that time DirecTV had a monopoly on. Our problem is that when my husband called and wanted DirecTV installed here in Wisconsin under his name, as a separate account, DirecTV just could not get their act together and keep the two accounts separate. They said they were joint accounts. He was promised 3 promo offers:

$10.00 off his bill for 20 months. This one is from the office in Georgia that we were first speaking with. From DirecTV we were promised:
$10.00 off for 12 months.
Also a free DVD player.

Well, we did not get the 20-month deal or the free DVD player, because of errors they made by tying the two accounts together. Every time I call, I get a different state, and no two people tell me the same info. It took 11 days for us to get the system installed. I just think DirecTV should get their act together.

Company: DirecTV
Country: USA

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