DirecTv
Free Portable DVD Player Promised in Flyer Never Arrived

In January, I received, via US mail, a flyer from Directv advertising that upon ordering, I would receive a portable DVD player as a free gift. I followed the redemption process and within 6 weeks received a DVD player, not a portable DVD player as promised. By e-mail, I contacted DirecTV about their mistake.

I received an e-mail saying that DirecTV would correct the mistake and would send the portable DVD player as promised. No portable DVD player ever arrived. This process continued several more times, with DirecTV always promising to ship the portable DVD player, and no portable DVD player was ever received. Finally, I received a call from a customer service person named April who told me I wasn't going to get what was promised.

This is an excellent example of Customer No Service.

Company: DirecTv
Country: USA
State: Nationwide
Site: directv.com

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