Direct TV
Free Portable DVD Player Never Received, Coupon Book Sent

In Nov we signed up for the Direct TV special of 34.99 per month (which after tax and other charges costs us 76.17). With that we were told we would receive a free portable DVD player.

Months later, after many phone calls and letters written, we have still not gotten our free DVD player. Instead we were sent a coupon book. I do not want the coupon book. I want the free DVD player. The battle has only begun.

Each phone call is the same. They will look into it and I will hear back in about 10 days. Do I ever hear back? No. Do I continue to call? Yes.

I was told by the CSR that the redemption form states clearly it is for a free gift. It does not say for a DVD player. Well, to her surprise, I kept the flyer that came in the mail back in November that clearly says receive a free DVD player three different times on the form. She asked for a copy.

On my latest call, 2-29-08, I was told that if I returned the coupon book, they would look into exchanging it for the DVD player as long as I enclosed a copy of the flyer and a letter telling why I would not want the coupon book.

I'm not holding my breath, but I'm not giving up either. I have decided to forward copies of all my information to the VP of Customer Relations.

I can not believe that there could be another company with so many dissatisfied customers and still be in business.

Thanks for reading this and hearing my story.

Company: Direct TV
Country: USA
State: California
City: Mira Loma
Address: PO Box 6414
Phone: 8005315000

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