Sears
Home Delivery Of Ping Pong Table Delayed, Customer Service Gave No Answers

So I bought the kids a ping pong table from Sears - the price seemed right. Drove the SUV to the store to pick it up - it was huge - too big to fit in the car.

So we set up home delivery - for after Christmas. I paid them $69.00 for the service.

Biggest mistake ever.

It's understandable when a delivery truck breaks down - so even three hours after the driver called on Thursday promising he'd be there in 40 minutes, explaining the unfortunate incident, I wasn't really upset. Trucks break down.

But what has happened since shows how completely incompetent and disorganized Sears has become.

I asked a simple question: when would the table be delivered? Thursday later or another day? Sears couldn't or wouldn't answer. I got switched from person to person, from department to wrong department. At the "global" customer service center if the person spoke English he or she was unable to deviate from a script that said they "understood my frustration."

But they had no answers. Several hours later a representative of the delivery company called and said he'd arrange a Saturday delivery. I said "Great!" Maybe it will happen. Or not.

Company: Sears
Country: USA
State: New York
City: White Plains

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