Direct TV (DIRECTV)
Rep hung up when asked for manager over billing increase
- 12-03-2013
- 89
I called in on Sunday around 9:50am to receive clarity as to why my bill had increased after lowering my package plan. I spoke with two CSR, Barbara who was very helpful on the second call. However, my 1st call that morning was a nightmare and I hate that I didn't document the reps name. This person could not explain my bill and kept repeating the same information over and over again. I requested to speak with a manager which she refused to put on the phone. She became flustered and upset about me questioning her information and hung the phone up on me. I was placed back in the que and had to wait several minutes for someone to pick up the line. Direct TV has the worst CSRs and they need to be properly trained on how to assist customers with billing questions. I plan to leave this company as soon as I can. Hopefully sooner than later.
Company: Direct TV (DIRECTV)
Country: USA
Address: 2230 East Imperial Highway El Segundo CA 90245
Phone: 3109645000
Site: directv.com