DirecTV
Hung Up On Twice Over Auto-Renewed $465 Football Package

I just called DirecTV to complain about my bill, which was $465.00. I own a bar and we have the sports packages, but I hadn't signed up for the football package this year. When I called, a representative told me that it automatically renewed and that if I wanted to cancel the package I would still have to pay this bill, because I had not given DirecTV notice that I didn't want the football package.

When I told her I thought that was wrong and wanted to speak with a supervisor, she hung up on me. I called back, right away asked for a supervisor, and was again hung up on. I called a third time and spoke with a woman who told me that if I had a complaint, I should send it in writing with my bill. What kind of company is this? If I ran my business this way, I would be out of business. I'm at a loss for words as to how to handle this problem. In fact, I hope they don't, so that others will have this problem and quit DirecTV, as I plan to.

Company: DirecTV
Country: USA

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