Directv
Don't hang up on the customer - Awful Customer Service

I just called direct tv to complain about my bill, which was $465.00. I own a bar and we have the sports packages but i hadn't signed up for the football package this year. When i called a representative told me that it automatically renewed and that if i wanted to cancel the package i would still have to pay this bill, because i had not given direct tv notice that i didn't want the football package. Whe i told her i thought that was wrong and wanted to speak with a supervisor she hung up on me. I called back and right away asked for a supervisor and was again hung up on. I called a third time and spoke with a woman who told me if i had a complaint i should send it in writing with my bill. What kind of company is this? If i ran my business this was i would be out of business. I'm at a loss for words as to how to handle this problem.in fact i hope they don't, so that others will have this problem and they will quit direct tv, as i plan too.

Company: Directv
Country: USA

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