Direct TV (DIRECTV)
Quoted $68.99 but Fees Pushed Bill to $79.95 With Install Problems

I had a price quote for 39.99/month and then the fees came. My total bill was to be 68.99/month. Well bad went to worse. They didn't want to run a line for the 4th tv so I never did get it hooked up. Yes, I did get charged the 6.00 even though I never used it. Nice talking to customer service and trying to explain that you never got the box hooked up so why was I being charged. Nice people. Gave me 2.00 credit!!! Took 2 different tech to get it hooked up but wait, they couldn't get it hooked up to the internet. My friend came over and did it. NICE!!! Ok, got the first bill was 69.15. Ok that is good, but wait then I got an email stating my bill was 74.24. Called yet again. They said they tacked on a protection plan so that was why the bill was at 74.24. Ok just got this months bill. Now it is 79.95. Called spoke with 3 different supervisors. Said I was being charged extra for hd. What the crap! I tried to explain not paying, that my bill was to be 68.99 minus the 6.00 for the box they never got hooked up. That went exactly nowhere. I asked them why I was being charged more now. They said I was now being charged an extra 10.00 for hd service. When I signed up none of this was told to me and I tried to explain that to them but, I am a little fish in the pond. More fees!!! I wonder how much my bill will be next month? I have talked to so many customer service reps and supervisors and everyone tells me something different. I will never get Direct Tv again or recommend them to anyone. I am stuck in a 2 year contract with them unless I pay a termination fee.

Company: Direct TV (DIRECTV)
Country: USA
Address: 2230 East Imperial Highway El Segundo CA 90245
Phone: 3109645000
Site: directv.com

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