T-Mobile
Sold Previously Used Phone at New Price That Soon Malfunctioned

My cellphone broke down, once again, at the most inconvenient moment, and I came in to buy a new one.

No, I do not want to extend my contract another 10,000 years to get the latest gizmo for free. That gizmo will be obsolete in a year, and will probably malfunction and die in less than 9 months -if my previous 3 phones are any indication.

Jake was very nice, I will give him that. Nice enough to sell me a used phone for the price of a new phone.

How do I know it was used?

When I went to my phone book, the phone screen read: "The previous user still has 5 contacts." Followed by the previous users mother, et al, phone numbers.

Obviously, I didn't like that, but being busy, let it slide. When the thing started malfunctioning after a month, I took it in for what I assumed would be simple matter, fixed with an exchange for what I originally paid for, and a sincere apology.

Nope. The sales manager said it was more that 30 days, so I couldn't get a refund or exchange, despite me bringing up the screen with the incriminating message. Nobody could explain how that got there.

Then she said that I must have dropped it in water. WTF? I told her perhaps the previous user did, and to kindly overlook protocol since they sold me a used phone for full price and caused me an inconvenience.

She put me on the phone with "customer service" which was just another sleazy t mobile sales person who gave me the rigmarole and actually tried to sell me a new phone and extended contract.
I cancelled my service immediately, and refused to pay the paltry balance. Of course, they are trying to ruin my credit over it. Where do I make a report on your credit t mobile?

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
ZIP: 87176
Address: Executive Customer Relations, P.O. Box 37380
Phone: 8008662453, 4253784000
Site: tmobile.com

  <     >