T Mobile
Charged Early Cancellation Fees After Switching Carriers Three Days Early

On 11/9, we went to get a new phone service through AT&T because we have never been able to get 4G service through our T Mobile phones. When we called T-Mobile, we were told that our contract did not expire for 3 days. We were then told that we would not be charged since it was so close. So we cancelled and the technician at AT&T ported over our existing phone numbers to our new phones. Our expectation was that we would pay for the T-Mobile service for the two weeks of the billing cycle. This should have been about 85.00. Imagine our surprise when we got a bill for 400 dollars. The people at T-Mobile said we cancelled early so $50 x 4 phones = 200, plus the entire month of phone service. They refused to reverse anything. We would have waited the 3 days, but the tech person at T-Mobile had said no problem. We had the old numbers ported over to the new phones so the service was cancelled. I have sent them a check for the partial amount. I am not going to pay the remaining balance. I am sending them a letter and copying the Corporate Commission and the Better Business Bureau.

Company: T Mobile
Country: USA
State: Washington
City: Bellevue
Address: 3720 128th Avenue Southeast
Site: tmobile.com

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