Home Depot
Beyond Myself with Disbelief

I've been reading others experiences with the return policy at Home Depot and decided to share my own disbelief.

Late October I purchase two LG300 Vacuum Cleaners, one for myself and another for a family member using up store credit and gift cards. I did not know at the time of purchase that the vacuum is a discontinued item but it was on sale for $194ish plus tax (I'd have to pull my receipt to see the exact amount) so I bought them.

A week later I went to visit my daughter in northern California taking her birthday gift, the vacuum, with me. While I was there I found the exact vacuum online with shipping and sales tax for $115. I figured HD would at least match the $115 price plus tax making it about $125.

With ad in hand, original receipt in hand I went to the Home Depot in my daughter's town. I was told my a lady identifying herself as a manager that I could not get the item price matched because I had used store credit. One of the employees then told me to get someone else to come and it will go through. So I did just that. She was told that it had to be done at the original store of purchase which just happened to be 600 miles away.

Almost a month later when I returned home from my visit in northern California, I went to the exact store where I had purchased the vacuums and warranty, Home Depot Cypress California. This time I was told too much time had passed.

A week later when I was in the store I happened to see a manager mentioning to her this dilemna. She looked into it right away but was unable to do anything because the online company was out of stock — duhhhhha yad think.

The copy of the ad has since been discarded since it has now been almost 3 months.

I was going to just return the vacuums but I'd have to go all the way to my daughter's to get hers so I can return it.

So, not very happy that Home Depot did not do their promised price match.

Oh, the vacuum is pretty nice except the duster is poorly designed.

Company: Home Depot
Country: USA

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