Dell
8100 notebook had 15 part failures repairs in 19 months

I purchased a DELL notebook that DELL touted as a "Rock-Solid" system backed by "Award Winning Service", but it is a lemon notebook.

My DELL notebook has had 15 part-failures/part-replacements in 19 months.

That's an appalling average of 1 failure every 38 days (or 0.8 failures per month).

I had video problems for over a year, and still have video problems.

The video LCD/back-light turned pink and then turned black 4 days after the 3-year-complete-care warranty expired (and DELL refuses to repair it, despite the ongoing video problems that existed for over a year before the warranty expired 18-Oct).

And, I won't even go into the DELL Technical Support problems. Let's just say it was "NightMare on DELL Street". I've requested repairs, replacements, and refund many times, but all requests for a refund were denied. DELL attempted many times (14) to repair the notebook, but was never able to completely resolve the problems (as you can see below by the repair history)...

SUMMARY of 15 FAILURES/REPAIRS in 19 months (purchased for $4208):
Replaced 1 time: notebook (Service Tags: for i7500:2H0440B, for i8100:93DH811) 05/30;
Replaced 3 times: motherboard: 05/20,06/06,12/16;
Replaced 3 times: CD/DVD drive: 03/22,03/25,05/21;
Replaced 2 times: hard disk drive: 03/21,05/22;
Replaced 2 times: keyboard: 05/22,05/24;
Replaced 1 time: lid latch: 05/22;
Replaced 2 times: video card: 1/10,5/9,
Missing: 2nd battery missing with 2nd notebook replacement despite two batteries were purchased and returned with 1st notebook;
Malfunction: repeated video problems and system lock-ups (since received); probably due to infamous infinite loop in nv4_disp. Dll (NVIDIA video card device driver) since system was received May ; replaced NVIDIA GeForce2Go-16mb with ATI Radeon-7500-M7-64MB video card/driver: 5/9
Malfunction: LCD back-light failed (22-Oct) 4 days after 3-year-complete-care-warranty expired (18-Oct)

Company: Dell
Country: USA
State: Texas
City: Round Rock
Address: One Dell Way
Phone: 5123384400

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