Verizon DSL
Unrequested Broadband Essentials extras added to DSL order

After attempting to order DSL online, to take advantage of a 'bundle' price with special rebates and offers-we were not eligible to order online (not sure why?)

My husband called Verizon directly, neither the sales or tech. Department will give a straight answer to the question: Does DSL require a land line to function?
The sales woman told my husband we could cancel the land line after 30 days.

Here is the tricky part-apparently Verizon packs several 'extra services' (so-called) BROAD BAND ESSENTIALS onto your order by default: 'The Security Suite'-For 1- 3 PCs. Includes Anti-Virus, Firewall, Anti-Spy ware, Fraud Protection, Advance Protection, Parental Control, Tune-Up, Pop-up/Ad Blocker, Wi-Fi Security for PC and Internet security protection.

Also An extended service plan for PC's and modem equipment and last but not least an internet gaming/media package. Star z I think it's called-

While reviewing all of this and adding up the monthly charges-roughly 60 dollars plus tax @ a quick glance, I immediately tried to cancel all of the unrequested services via the website.

Well-that would just be too simple, I was informed you must call customer service to cancel. So I did. After speaking with a CSR who understood my request, and assured me it had been canceled and we would not be billed.

Here is the follow up e-mail text: "We have received your request for a refund for your Broadband Essentials and Extras product purchase. A refund was approved and will be credited to your account within one or two billing cycles."

So for unrequested service that was used for 0 days I will receive a refund in roughly 60 days? On the website where I started the cancellation process, one of the choices for 'reason for cancellation' is: DID NOT ORDER

This has been my experience. I am not sure if this is widespread because most of my friends are fortunate enough to have cable speed. DSL is a long awaited new offering in my area.

Company: Verizon DSL
Country: USA
State: West Virginia
City: Charleston
Site: verizon.com

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