Direct TV
Bundle Not Provided, Then $454.10 Cancellation Charge

I received a call from a direct TV sales rep, asking me to return to Direct TV, and she could save me money from the plan that I had. She offered me a bundled plan quoting me an amount of $97.97 not including taxes.

I accepted the offer. Once the service was connected I found out that I did not have a bundled service from your company. Only cable service. I would still be billed by Verizon for my internet and telephone, and no-one at Direct TV could quote these charges to me. I called the Direct TV office to get a quote and was told I had to call Verizon to get the phone and internet quote. I asked Amy the rep. That I was speaking with if I had 30 days to cancel and she confirmed yes. At this point I had only had the service for one week. I called Verizon and got a quote on what they would be billing me for their portion. The total came up to more then what I was paying

Before to Verizon for the bundle. I immediately signed again with Verizon for the bundle. My experience with

Direct TV was misleading and a lie. I found the representatives did not know what they were doing and really screwed me up. They went as far as ordering me a new telephone line in my home and no-one ever informed

Me of this, nor ask me if I needed a new line. I found all of this once I was talking with the Verizon representative. Now I'm dealing with trying to get this line disconnected and not be billed for two lines.

I've been in my home for over 20 years with the same phone number, I just do not know what direct TV was doing, but I have to suffer all of this inconvenience. I do not feel that I should be charged the $454.10 that Direct TV is trying to collect from me. I do need some assistance on this.

Company: Direct TV
Country: USA
State: Maryland
City: Mt Rainier

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