Verizon
Charged for Broadband Extras and Security Bundle Never Ordered
- 03-16-2010
- 38
Electronics and household app.
I signed up for a Triple-Play bundle after being an existing FIOS customer for over a year. 4 months later when I checked my bill I noticed I was being charged for:
Verizon Broadband Essentials
Security and Backup Bundle/25 GB Jan 8 - Feb 7 $8.99
Verizon Broadband Extras
Games on Demand/Family Place Dec 23 - Jan 22 $7.99
Starz Play Dec 23 - Jan 22 5.99
None of which I signed up for!
I made a quick phone call to complain and request a refund which they gave me instantly. (Just goes to show they know they are wrong for this one.)
Company: Verizon
Country: USA
State: Maryland
City: Annapolis
Address: P.O. Box 9000
Phone: 8006882880
Site: verizon.com