Verizon
Bundle Billing Higher Than Promised With Added Services and Short Cancellation Window

February ordered Verizon Bundle (phone, internet and tv). I was going to save $40.00 a month with this deal. There were problems with the information being transferred to Verizon from an outside company. I thought I had given them the info since I called to number on their flyer. However, I found out that the numbers listed on the flyers are outside companies. I was told upon calling Verizon that the info usually doesn't get to them from these companies. OK, That's cleared up. After installing the internet I had to call again because they put 3 additional services on my plan that I didn't order (Starz, Games and Security). That would have been around $40.00 a month.
Now comes my first bill - over $200.00 for a part of a month and a month in advance. My plan was suppose to be $69.99 for the first three months and $79.99 for the remaining 12 month commitment. Now I find out that there is a rebate for the direct tv and it won't be in the billing system for up to 6 weeks. So I have to pay full price for the first month. Verizon tells me I won't get any discounts for the first month because all my services were not activated at the same time. Now I am thinking of cancelling this service but hold on - that's not so easy. I was informed that I have a commitment with direct tv for 18 months and if I cancel I will have to pay them $350. My commitment with internet and phone is 12 months. So therefore they will never coincide at the same time for renewal. I was led to believe I had 30 days to cancel the package with no additional charges. Oh no, that was internet only. These are just a few problems with my order. Now I am stuck with this!!! What a scam!!!

Company: Verizon
Country: USA
State: Pennsylvania
City: Quakertown
Phone: 8008374966
Site: verizon.com

  <     >