Lenscrafters
Refused to refund price of defective product
- 11-26-2010
- 18
We purchased one pair of glasses, with frames, paying the exorbitant sum of $529.00. AT 13 months, layers of lenses started to separate, rendering glasses unusable. On contacting company, we were told that the warranty for defects was limited to one (1) year. The company refused to refund, or make any adjustment. After appeal to the State Department of Consumer Affairs, they finally offered to replace the glasses at half cost! We declined to do any further business with them, as even at half cost, paying another $264.50 for one year's wear made no sense.
Company: Lenscrafters
Country: USA
State: Hawaii
City: Kaneohe
Address: windward Mall, Kaneohe, HI 96744