Wal-Mart
Glasses Lenses Popping Out Within Five Months, Charged for Repairs

It was time for my eye exam. My place of employment changed our insurance and our eye coverage wasn't as good as it used to be, so I decided to go to the Wal-Mart Vision in Taylorville, Illinois for my new glasses even though I couldn't use my insurance, thinking it would be cheaper to go there than my regular eye doctor. Well, I got cheap alright, but it sure wasn't in the price of my eye exam and glasses. $363.00 and multiple trips into Wal-Mart later, the cheap came in at the product (eye glasses) I got from Wal-Mart.
My glasses are about 5 months old. For the first month I had the glasses, I had to go in every couple of days to have them adjusted. It seemed like they didn't want to stay adjusted for very long. Then I just ended up learning to live with my glasses not staying up on my nose like they should have. Then when I would clean them, my lenses started popping out of the frames. So I'd pop them back in. This has gone on for 3 or 4 months now. 2 weeks ago after I cleaned my lenses one of them popped out again. I put it back in and as I was on my way to work, I went to push my glasses back up on my nose (again) and a lens fell out. I was half way to work and had to turn around and go home to get my old pair of glasses (which I have never had any trouble with and paid more than half as much for them as I did my new ones) and then turn around and go back to work. I work midnights as an emergency dispatcher, so when I got home the next morning, I had my daughter take my glasses into Wal-Mart to have them fix my frames since I sleep during the day. The associate was very, very rude with her and told her since I didn't have the screw, they would have to pay for a new screw. My daughter told her unless they just wanted to end up refunding the price of the glasses, she had better fix them for free. She didn't mind paying $1.00 for the screw. It was the principal of the thing. I bought my glasses there, they weren't even 5 months old then and they wanted us to PAY for a screw? After all of the trouble I have had with them? Today I noticed my glasses weren't fitting right so I took them off and one of the nose pads was gone. My son-in-law took the glasses in to have them replace the nose pad and again the associate wanted to be paid for the nose pad. My son-in-law didn't fight it, he just paid them.
I am not a kid. I'm 53 years old, I know how to take care of my glasses. I'm not hard on my glasses and have not dropped them. My lenses are tri-focals, they are transition lenses, with UV and supposedly a scratch coating. But my lenses are scratched already. I hate to even think what my lenses are going to look like after 2 years of normal wear. Again, when I left Wal-Mart after my eye exam, I had spent $363.00. I didn't not buy a cheap pair of frames (127.00 I believe) and my lenses were 75.00 apiece. I am NOT happy. I will be going to Wal-Mart this week and if something is not done about my glasses, I will be contacting the BBB. I will never, ever get anything as important as eye glasses again at Wal-Mart. Buyer Beware!

Company: Wal-Mart
Country: USA

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