LensCrafters
Poor customer service

I purchased a pair of glasses on jan 20th of this year from lenscrafters in springfield il. Since they were progressive bifocals they had to be ordered, which took ten days to get them. When I got the glasses I also purchased the eyeglass cleaning kit-wet cloths, dry cloths and spray cleaner. I told the sales associate that my job took me away for 30 days at a time and I would be gone until 5 days after the 30 day warranty was up and she said she would make a note of that so I would have a chance to bring them back when I got back home if I had a problem. Well, I had a problem. The third day after I was back at my job, I went off watch and went to my room to shower and then go eat. After getting out of the shower I decided to clean my glasses. I rinsed the lenses with warm water, let them drip dry and then spritzed them with the lense cleaner, then took one of the lense cloths out of the box and proceeded to do the right lense, immediately a big scratch was formed in the center down to the bottom of the lense. Lenscrafters says my warranty is out but will replace the lense for half price, So mch for the associates note and the damage was caused by something on the cleaning cloths I bought from them. I have a LOT of friend s family that wear glasses. Quess where they WON'T be getting their glasses from

Company: LensCrafters
Country: USA
State: Illinois
City: Springfield

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