LensCrafters
Ripoff refuse to replace lens on glasses, must buy new frames instead Mall At Fairfield Commons

Bought drill mount rimless glasses a little over one year ago (Feb 26). Have been flimsy and overall poor quality, but thats not the point of this complaint. My prescription changed so I went to LensCrafters to get new lenses (actually just wanted one new lens). Manager/apprentice optician said they would not change the lenses on my glasses because they were rimless and LensCrafters did not replace lenses on such frames. Rather than just change the lenses, I needed to buy another pair of frames as well. I was not informed of this policy at the time I purchased the glasses and would not have bought the glasses in the first place if I knew this were the case. The manager issued a heartfelt sorry and offered to sell me a brand new pair of the same glasses for $300. Since I only needed one new lens, I felt like the store was trying to take advantage of me and decided not to pay $300 in effect for one lens.

I will attempt to take the glasses to a reputable eye care professional and see if he can help me. Looking at other cases online, it seems that other eye wear stores will replace lenses on rimless glasses.

The LensCrafters stance appears to be a pathetic attempt to bilk me for more money. Something other than sorry, you can re-buy the same glasses for $300 may have swindled, I mean persuaded, me to purchase another pair of glasses from LensCrafters.

Company: LensCrafters
Country: USA
State: Ohio
City: Beavercreek
Address: The Mall At Farifield Commons, Beavercreek, OH

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