The Brick
Paid for, confirmed delivery and no couch! - The Brick

Order # 091028A0550

I ordered a couch online and it was scheduled to be delivered today. I gave the Brick almost 2 weeks notice of the delivery date, and they agreed September 16th would be no problem. The lady who I had spoke with said the drivers would call and give an estimated time the morning of. I went ahead and scheduled the elevator for September 16th and paid $150 to my apartment building so I could have the elevators padded for my couch. When it was 11am and I still had not received a phone call for delivery, I made a call to the delivery line. I was on hold for over 20mins. When I finally did get an answer I was told the drivers had not been in contact yet and there wasn't much she could do about it. I was promised a phone call about the delivery and it is now 5pm on Friday September 21st and no phone call. Not to mention, I paid $99 for delivery.

I am out almost $700 for a couch for I never got. The brick has now given me the impression, that you already have my money so the service no longer matters. That is not ok. Please fix this situation, and let me know when you do so.

I now have been told my couch is not even in the warehouse when they said it was, and confirmed a delivery date! I paid $150 for the elevator reservation in my condo building and the couch never came. I am now told the couch wont be in until the 24th! I want my delivery money back, and if the couch is not here by the 25th, I want a refund. Thanks.

Company: The Brick
Country: USA

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