Home Depot
Cash deposit refused on floor sander rental at Denver store

We consistently rent floor sanders from Home Depot and pay cash for the deposit, as it can take one to two weeks for a deposit refund to be completed on a debit card. This is the only store in the Denver Metro area that refuses to accept a cash deposit. I had my team leave this store and immediately go to the Quebec store, and they completed the rental with no issues at that store. We have rented from multiple stores all across the metro area and have never had this issue.

The assistant manager, Doug, was unhelpful, stubborn and showed poor customer service. I keep trying to reach the store manager, Robert, to discuss the issue, but I cannot get a hold of him. As a contractor who spends lots of money with Home Depot, I find this location by far the most disappointing for customer service. Rent tools from any other location, even if it is a bit out of the way... This store is not worth the hassle.

Company: Home Depot
Country: USA

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