Home Depot
Rigid Tools Lifetime Guarantee Refused After $4000.00 Purchase

I was told that Rigid tools would be guaranteed for life at Home Depot in Marion, Illinois. I was told I had to save my receipts and I could bring the tool into the store, present my receipt, and get the replacement tool at that time. I went in to Home Depot and tried to do this as I was told. They said that they did not guarantee these tools for life anymore. They said I should have completed a form and sent it off to their corporate office in order to get the lifetime guarantee. This form was not provided to me in any way.

I kept my receipts all this time and found they will not help me in any way. The people I dealt with in the store basically told me to go on and get out of their hair. Then I called and talked to a manager, and she was so rude that I hung up on her. I tried telling them that I would not have purchased this brand of tool if they hadn't advertised the lifetime warranty. I spent $4000.00 on tools for my business with them. You would think they would make it right with me. I also buy my lumber and much more for my business there.

I will not any longer!!! I will find another company that stands behind its advertisements and will be glad to help a customer who spends thousands of dollars there a year.

Company: Home Depot
Country: USA
State: Illinois
City: Marion
Address: 3200 Banterra Drive
Phone: 6189977100

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