Best Buy
Account Closed Without My Request Blocked Son's Purchase

Recently my son went to Best Buy to purchase a washer and dryer. He is on my account so there should have been no problem. He was told the account was closed. When I called to find out why the rep told me that I had cancelled the account 1 year ago. Really?!?! When I explained to him and then his supervisor that I did not cancel my account and it concerns me that some one had taken it upon themselves to make adjustments to a private account they seemed unmoved and worse not the least bit concerned about the fact. They said that I would have reapply if I wanted an account and could not understand my anger and concern that THEY made a blunder and expected me to be OK with it! Unbelievable!!! Poor service and total disregard for privacy! I guess HIPAA laws apply to everyone but Best Buy!

Company: Best Buy
Country: USA

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