Wachovia bank
Checking Account Closed After Credit Card Payment Mistake by Bank

I was told I had a week to get my checking account up to date it was 92.80 overdrawn. I talked to the overdraft on a Monday. I asked them if I could get the account up to date with a credit card. They told me they were not sure and connected me to customer service. Customer Service said yes and connected me to automation. I put the credit card number in and it said thank you for your payment. I then called customer service back to make sure the payment went through. They said it did. It would be posted in 24-48 hours. I called back on Wednesday and the overdraft department said I was all set. It did not post again so I called them back on Thursday. They then told me that they do not take credit cards for payments and my account would be cancelled the next day. I explained the closest branch was over 120 miles away and I needed to work the next day (just started a job on Monday). Even though they made the mistake of taking a credit card payment they did nothing to help me and cancelled my account on Friday. I was unemployed for 2 years and finally got a job and on my feet. I had a direct deposit going into my account on Monday night and they would not work with me for 2 business days. I could have sent them a check overnight on Tuesday to keep the account active but I wanted to take care of the problem that day and was given every indication that I did. Can you help me get my account back?

Company: Wachovia bank
Country: USA
State: North Carolina
City: Charlotte
Address: 1607 Sardis Road

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