T-Mobile
Fraud, Ripoff, Horrible Customer Service, Liars, Cheats, They suck like no one has sucked before

I joined T-Mobile in May of with a 2-year contract. I got the best of everything. The brand new G2X phone that ran over $250, plus the 2 years. Because of a credit problem, not T-Mobile's fault, I also had to put down $400 in deposit. No problem. I did it. Of course, I had to pay $80 in short order, for a pro-rated monthly charge. Then there were the costs of the case, screen protector and car charger. All in all, I was out around $760 or more for the stupid phone.

Immediately, I noted that the signal was crap. I dropped calls inside the house, in town. I dropped calls in my vehicle, in town. I dropped calls outside, in town. I immediately told the dealer... And was told that the signal is just bad in this area, and it will get better. Ok. So, like a moron, I waited. Months went by. Still just as bad. Everyone else's phones are working great. Mine? I would call my automated banking number, and I would be disconnected repeatedly while dealing with my accounts. Any call, anywhere, was subject to being dropped.internet would also drop out. Can't use WIFI much, because once you use it and disconnect from it, you then have to take out the battery from the phone, allow it to sit for 60 seconds, reassemble the phone and then it would work. Real convenient.

So, when I tried to get rid of this phone, after waiting for months for the service to improve, T-Mobile treated me like crap. I will get to that in a moment. First, the other issue. I had one number. It began getting spammed through T-Mobile's service. It got so bad, I had to change numbers. Ok. Got the new number. Same thing. Called T-Mobile. The only advice they could give me was to create a dummy contact on which I would disable the phone ringer. When the spam call comes in, the phone doesn't ring, and the call now goes to voicemail. So, then, the phone notices me that I have a voicemail which I now have to call and delete. Most recently, these voicemails are now being automatically transcribed and sent to my phone via T-Mobile's messaging service. So, now, I have to call voicemail, delete the voicemail, hope that the voicemail notification updates, or I have to remove the battery from the phone and allow the phone to reset itself, then reassemble the phone; I then have to go into my messaging app and delete the spam messages. At this point, in the dummy contact that I set up, I have over 50 telephone numbers from people spamming this phone FIFTY! Imagine how much spam I get. It is insane.

Now, back to dealing with the defective phone. I called T-Mobile a second time, trying to find a reasonable solution to my phone problem. I spent a small fortune getting this piece of crap. I pay my bill ontime, usually before I get the paper copy. I use a fraction of a fraction of the minutes that I get, and of the internet data. Seriously. I make very few calls and the ones I do make, they last for short periods and are local. I might make 5-7 calls a week, and most last under 2 minutes. I pay premium insurance rates. So, I call and tell them that I want to get rid of this phone. I want them to replace it because it had this problem from DAY ONE. I told the dealer on day one that yes, it was dropping calls. Nothing has changed. It is still dropping calls. I do not feel like I should have to pay the insurance deductible on a phone that I paid top dollar for and that I complained about immediately and regularly ever since. I tolld them if I did agree to pay the insurance, I wanted a different model because I REASONABLY do not trust this brand any longer. No dice. T-Mobile reps proceeded to treat me as if I was trying to get something for nothing. My options were to give them another $100 for a replacement phone of the same model, which may or may not even be new, or, continue using the equipment that was defective from day one.

I decided to not give T-Mobile another dime, except to get through to the one-year point approaching on 3May12, so that I can then pay an early disconnect fee, get my $400 deposit back, and get rid of their crappy service. I dion't do business with companies that scrtew their customers at every opportunity. This issue would have been very easy to deal with. Take the insurance claim. Replace the phone with a comparably priced phone, which is what I recommended. No harm. No foul. The customer now has reason, for the first time in a year, to like his service. T-mobile keeps a line and loses nothing.

Well, you can lead a horse to water, but you can't make him think. DUH.

Do yourself a favor. Choose ANY service other than T-Mobile. I thought the service couldn't be much worse than US Cellular. I was wrong. T-Mobile has reached new lows. The fact that they would let outside numbers repeatedly and without mercy, spam their customer base... That says it all.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Address: 12920 SE 38th St
Phone: 8009378997
Site: t-mobile.com

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