T-Mobile
Calls Tagged for Long Wait Times and Service Line Refused
- 09-08-2011
- 41
Electronics and household app.
I was having on going issues with my home phone service from T-Mobile. After the 3rd call to customer service I noticed wait times went to 2 hours.
Someone from T-Mobile finally admitted that numbers are tagged to go into long wait times even if there are no others on hold. I have 5 lines with T-Mobile and all are under contract. I asked since they are refusing to service my line if I could just cancel that one line with no penalty and they said no.
I have learned if I block my call and enter another phone number in the automated service I can talk to someone, but this is total crap.
Company: T-Mobile
Country: USA
Site: t-mobile.com