Assurant Solutions Service Protection Advantage
Failing to Honor Warranty

I realized that my GE Report stove was just starting to create loud, rumbling sounds once the turntable was in-motion. This turned really frustrating on or around March 19. Because of really large workloads & many physician's visits, I had been unable to contact Assurant Options before weekend (3/25), which been a Sunday. The company was shut, and so I needed to wait until Friday morning (3/26) to demand support. Although overlooking my guarantee that evening, I came across that my 2-year warranty had terminated on Thursday, 3/26, that was a few times AFTER I'd chose to demand support. I talked with "Kathy, " the assistant, who set me touching "Don, " a Customer Associations repetition. After trying to explain to him what had happened, he set me on-hold to consult with his boss. Fundamentally, he advised me that Assurant Options wouldn't restore my stove under warranty. I tried showing him the issue had happened before the guaranteeis termination, which my work & medical visits had postponed my phone to Assurant Solutions. I continued to express that I am informing him just a few times after dark guaranteeis termination date, but he mentioned that his firm's plan wasn't to correct something after dark termination date. I truly believe it was horrible customer support. I'd created all my funds promptly & had never utilized their providers throughout the guarantee period. I have discovered that actually vehicle shops have recognized guarantees whenever a difficulty arose soon after the guarantee ends. That is called great customer support and shows that a business cares about its clients. The frustrating thing is the fact that this issue happened WHILE UNDER GUARANTEE, however Assurant Solutions declined to recognize my state; essentially, contacting me a liar. I'll never make use of this organization again, and that I highly encourage anybody scanning this criticism to complete exactly the same. Centered on all of the unfavorable evaluations and remarks I've discovered online about Assurant Solutions, it creates me want I'd examined them out before providing them with my tough-acquired cash for this cheap "customer support."

Company: Assurant Solutions Service Protection Advantage
Country: USA
State: New Jersey

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