T-Mobile
Charged for 600 Unwanted AOL Text Messages on Daughter's Phone

I received a statement from T-Mobile showing an excess of 600 text messages from an unknown source at all hours. I called their billing department, only to be told those were messages from AOL. Not once did any message from AOL reach my daughter's phone, and the supervisor at T-Mobile stated that those messages were "silent" and never received.

T-Mobile is charging us for something no one can verify as part of their 'agreement' with AOL?

Their solution? Set up a filter or change my daughter's number to stop the spam from AOL for which I was being charged. They refused to deny the charges as they "have an agreement with AOL to provide their services." Services which are never received, can't be verified, yet are added to my T-Mobile bill?

I asked who was next up on the ladder in which to address this complaint and was told to fax a letter, that no one was available to help me. The attitude presented was "too bad, so sad, not a damn thing you can do about it, but send a fax if it'll make you feel better."

This offering of AOL's 'services' by T-Mobile cost me over $40 by the time it was discovered. It's bad enough that our calls are constantly dropped, now we're being charged for an unwanted 'service' between T-Mobile and AOL.

Company: T-Mobile
Country: USA
Site: tmobile.com

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