T-Mobile
Old Phone Line Cut Before New Phone Arrived, Left Without Service

Good Day -

This is what I would like to write to the Director of Customer Service if only I could find the contact information for that person? Perhaps the universe will send the message:

"I have just had the most horrific experience trying to add your service and have lost 2 days (and counting) of business among other things.

I setup to transfer my old number online and was NOT prompted or told in the process that the switch would be immediate. You switched my line before I even received the phone??? Not only is this my ONLY phone, your customer service told me to contact my old company which is closed for the weekend.

Now, I am a self-employed analyst and work 24/7; I am the sole guardian of my mother who is in a nursing home; AND I have a pending music deal with my partner in Europe. No one can contact me? And

Your "Supervisor" told me the only thing that could be done is to contact my old company? He could NOT refund nor cancel my order? There is nothing that T-Mobile could do on my behalf given that you completely screwed this up???

I am having trouble believing this:

"T-Mobile Named to Ethisphere's
2012 World's Most Ethical Companies List for Fourth Year in a RowFont
size: A | A | A
11:00 AM ET 3/16 | BusinessWire"

(one of the reasons that I was moving to your service)??

How do you propose to correct this?

Advise?

Company: T-Mobile
Country: USA
Site: tmobile.com

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